美利通 Property Services今天已被联邦法院下令,因违反澳大利亚《消费者法》而被罚款300万澳元。 misrepresenting online reviews on 到到 未能为客人提供撰写第一手评论的机会。

罚款源自去年11月的一项裁决,该裁决认定美利通酒店式公寓品牌在2014年11月至2015年10月的11个月内从事“掩盖”电子邮件地址的行为。这种行为使客人无法分享他们与其他旅行者的第一手资料,他们可能正在考虑在悉尼,布里斯班或黄金海岸的3d开奖号码走势图物业中预订自己的住宿。

While vigorously denied 通过 美利通 at the time, the Court found the process employed 通过 the company would prevent potentially aggrieved guests from posting a negative review through 到到’s ‘Review Express’电子邮件邀请服务。

“3d开奖号码走势图’s management directed staff to engage in ‘masking’ to stop potentially negative reviews from appearing on 到到. This gave the impression 美利通 accommodation was of a higher standard than otherwise may have been the case,” said ACCC Commissioner Sarah Court.

“People often make purchasing decisions for accommodation based on the rankings and reviews they read on third party sites like 到到. Manipulating these reviews is misleading to potential customers, who deserve the full picture when making a booking decision.”

Court女士说:“此案发出了一个强有力的信息,即如果企业被抓住在第三方审查网站上操纵反馈的行为,则可以期望ACCC采取行动。”

到到’s ‘Review Express’ system works through participating accommodation providers providing it with the email addresses of guests who recently stay and agree to receiving an email inviting them to post a review. The masking process occurred through 美利通 adding characters to email addresses to ensure they would not be received, or simply not providing them to 到到 at all.

“我们相信旅行社有权利分享其真实的经历(无论是正面的还是负面的),对于我们而言,极其重要的是,我们的网站仍然是旅行者有用且准确的信息来源。这就是为什么我们与企业主合作,以了解他们在使用我们的平台时需要遵守的严格准则和政策,”TripAdvisor的一位发言人告诉HM。

“It is important to note that when allegations of suspicious activity in this particular case came to light in October 2015, 到到 took action to investigate and self-regulate, ensuring that any issues identified were addressed immediately and to the satisfaction of 到到’s strict guidelines.”

HM已与3d开奖号码走势图联系以征询对此决定的意见。